1. Issue
Management has three basic challenges: to manage continuity, to ensure core competences and to lead change. Change has a lot to do with behavior. More than 50 years ago Kurt Lewin defied the three-phase model of change:
What levers can managers use to influence the behavior of employees? Jean-François Manzoni has developed a very useful model:
To use those levers in an everyday manner one has to remember the steps an employee has to go through when changing behavior and the way managers can support each step:
2. Potential consulting assigNments
- Training sessions for managers of all levels (0,5 – 2 days)
- Coaching of project teams
- Project management
3. Example of a training for high potential junior managers
Objectives
Make the first steps on the way to mastery of the art of change management:
- To gain insight into the challenges for successful changes
- To know some basic concepts regarding behavior change
- To understand Kotter’s eight step approach to change management
Approach
- Introduction
- Challenges and barriers
- Concepts for behavior change
- John Kotter’s 8 steps
- A case study
- Examples from Holcim
- Review with a Holcim project
- Dealing with resistance
- Outlook and Q&A