1. Issue
The mission of staff organizations is to support line managers. The figure above shows that staff members lay the groundwork for planning, help to understand the potential consequences of decisions, support implementation, measure progress and organize the learning. If a company is organized as an industry – as opposed to a financial holding – the implementation support grows stronger, develops into an internal consulting.
The following questions must be answered for a staff to add value:
- What kind of a profile is ideal for working in a staff?
- Who is the client of such a service?
- What should be the role played by a staff member?
- Who pays?
2. Potential services
- Analysis of a staff organization
- Coaching of heads of staff divisions
- Training of staff members regarding their methodological approach